• Home

Cancellation and Refund Policy

Processing of credit card payments

JWGecko Innovation Pty Ltd provides the ability to pay for Gecko Learning services only via credit card. All credit card details are collected and processed securely using the services provided by a third party payment gateway service provider. We never see or touch your credit card details - they are processed securely by the gateway service provider and we are notified once a payment has been processed.

When your payment has been processed, you will automatically receive a post-payment tax invoice via email. This can provide proof of your payment, along with your credit card transaction records. The transaction will contain a reference to the service being paid for.

Refund policy

All Gecko Learning services are provided an a pre-paid subscription basis.

We do not refund payments except where Australian consumer law applies and is enforced by the relevant regulator, or at our discretion.

We may provide a refund at our discretion when:

  • we agree that we have failed to provide the service as might have been reasonably expected;
  • as part of a negotiated settlement of a dispute;
  • for any other reason we decide.

The provision of a refund at our discretion does not constitute any admission of failure or wrongdoing on our part.

Any refund will be processed as a reversal of the credit card transaction according to normal credit card refund practices.

Service delivery

All Gecko Learning services are delivered via online applications and email.

Use of these services is represents acceptance of the Gecko Learning Terms of Trade. 

About Gecko Learning

Gecko Learning is about you, the RTO. We solve problems first, and sell software second. We provide a set of tools and apps that allow you to do more, better, business in less time and with less effort.

Information

  • Cancellation and Refund Policy
  • Website Privacy Policy
  • Gecko Learning Terms of Trade
  • Contact Us
  • © 1998 - 2025 JWGecko Innovation Pty Ltd
  • ABN: 92 611 225 784

Contact Info

  • (02) 9146 6280

Copyright © Gecko Learning All rights reserved | This template is made by Colorlib

Powered by VET Campus Student Management System, a JWGecko Innovation